Frequently asked questions
Everything you need to know before creating your child's video.
What exactly is My SantaClaus Magic?
My SantaClaus Magic creates a short, personalized video message from Santa Claus for your child, using details you share about them — their name, interests, and wishes.
How personalized is the video?
Every script is written from scratch by AI, using only the details you provide. No two videos are the same.
What information do I need to provide?
Your child's name, age, and language are required. Details like hobbies, favorite gifts, and a short note about them help make the video even more personal.
Is my family's information safe?
Yes. Your information is used only to create your video and is protected accordingly. You can request that it be deleted at any time.
How long does it take to receive the video?
Most videos are ready within minutes of completing your order. You can track progress live from your dashboard.
What languages are available?
My SantaClaus Magic currently supports Italian, English, French, German, and Spanish.
What age is My SantaClaus Magic best suited for?
My SantaClaus Magic is designed for children roughly between 3 and 10 years old, the age when the magic of Santa Claus feels most real.
Can I watch the video more than once?
Yes. Once it's ready, you can download it and watch it as many times as you like.
Is payment secure?
Yes. All payments are processed through Stripe, and we never see or store your card details.
What if I'm not satisfied with my video?
Get in touch through our contact page and we'll do everything we can to make it right.
Still have a question?
We're happy to help.
Contact us